Customers shouldn’t have to understand city business or how the city is organized to receive service. Services and information should be easy to access and customer needs should be addressed as simply as possible (one stop, one click, one call). That's the philosophy behind the Service First Desk.
What is the Service First desk?
It's the "one stop" public service desk on the first floor of City Hall, where you can get a wide variety of services and information. Service First coordinators are available to assist you with:
Don't know where to go to get what you need? Contact us, we're here to help you. Central to our approach is providing easy, streamlined access to public services and information.
Contact Ian Toms for information about the City's "Service First" service delivery model.