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Mediation

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How to Resolve Conflict

Express your concerns rather than your solutions. Before you meet with the other person, think how to state your concern in a non-threatening way. For example: "I am concerned about our shared use of the easement." is less threatening than: "I want you to keep your car off the easement.“

Express your needs. Help others understand why you are asking for the change and they are more likely to accommodate you. "It’s important to me to exit my driveway quite early in the morning."

Our services are free, voluntary and confidential for the Bellevue community.

Encourage the other person to tell you his or her point of view. Realistic and durable solutions accommodate everyone’s needs, so ask others to express their point of view: "What are your needs with the easement?“

Listen! Listen! Listen! Even if you disagree with what is being said, it’s important to listen with an open mind. Be sure people know they've been heard and understood. Restate what you hear as accurately as possible. It’s easier for people to move forward toward a solution if they know their needs will be considered.

Ask for options. Engage the other person in developing options that meet everyone's needs, and work together to get several solutions on the table. "If we could find a solution that allowed me to exit my driveway early in the morning, and also addressed your needs, would you consider it?"

Pick the best option and then make it even better. Once you have chosen the best alternative, ask some "what if" questions. Make sure the option is realistic, and consider contingency plans. When you have settled on a solution, summarize the agreement. Include specific expectations and time lines when appropriate.

Contact Information

Mediation Program
450 110th Ave. NE
P.O. Box 90012
Bellevue, WA 98009
Contact: Andrew Kidde
Phone: 425-452-4091
E-mail: mediation_info@bellevuewa.gov
Contact: Cheryl Cohen
Phone: 425-452-4091
E-mail: mediation_info@bellevuewa.gov