On Monday, March 31, the City of Bellevue launched MyBellevue (news release), a mobile app that makes it possible for people to enter service requests and access city news, jobs and social media easily with their smart phones and other portable devices. MyBellevue is also available on the city website as a new customer assistance portal.
A minute-long animation explains in a light-hearted way just how MyBellevue works.
Given that so many residents and workers in Bellevue use their smart phones for so much, we are proud to offer the conveniences that come with MyBellevue. With MyBellevue, you can:
- Easily report issues in the moment;
- Attach a photo and use GPS to locate issues;
- Track reported issues;
- Quickly access city news, events and jobs; and
- Easily connect with the city’s social media.
Downloading the app
MyBellevue is available in the App Store, Google Play, Blackberry World and the Windows Store. Step-by-step instructions
Questions and Answers
What is MyBellevue?
MyBellevue is a mobile app that will allow users to report issues, request services and stay connected to the city using their smart phone or other mobile device. People can still call or go online for help, but the app makes access to city services more convenient.
What can customers report through MyBellevue?
Anything, though there is a focus on things that people might want to report or ask about while they are on the go, such as property zoning, public records, code violations, graffiti clean-up, potholes and burned-out street lights.
The city aims for a rapid response on time-sensitive issues, so users are encouraged to call in some requests. A widget (link) in the app brings up the right phone number and will "dial" it for you.
Can customers still submit requests online through the web portal?
Yes. The mobile app doesn’t replace any current methods (i.e. phone, web, etc.) that customers use to report issues, it just provides another method for them to use. MyBellevue includes a new back-end system, so users who have requested services before must create a new login. Sorry about that.
Can you tell me more about “widgets,” and will they be available on this mobile app?
A widget is a link to an RSS feed, website or phone number that can be imbedded on a mobile app. Widgets in MyBellevue include key phone numbers, city news, jobs, emergencies and extreme weather and city social media. We can also add temporary or seasonal widgets.
What company provides this mobile app?
In September 2013, the City Council approved a three-year, $92,737 contract with New York-based PublicStuff for the MyBellevue customer request and management application. The city selected PublicStuff, which supplies mobile apps for more than 30 other cities, after issuing a request for proposals.