Bellevue—An overwhelming number of Bellevue residents believe the city is an excellent or good place to live, and they are getting their money’s worth when it comes to city services. Those were among the findings released Thursday as part of the city’s latest annual performance report. The report surveys resident attitudes about city government and measures the effectiveness of various departments in key service delivery areas.
“The survey is a very good indicator that we are continuing to be responsive and accountable to our residents and other stakeholders,” said Bellevue City Manager Steve Sarkozy. “Even though we have room for improvement, we continue to get better in targeted areas and meet or exceed goals in others.”
Bellevue is one of a growing number of governments that routinely track their performance to quantify how well they are delivering services and determine those areas needing improvement.
To make this effort more meaningful to citizens, the city five years ago pioneered the development of 16 key performance measures called “vital signs,” to provide citizens a quick assessment of the health or well-being of the city.
Seven of the vital signs track resident attitudes in such categories as the quality of life in the city’s neighborhoods, while the remainder are more technical, focusing on such areas as crime rate or traffic flow.
The findings of this year’s performance measures report included:
- Nearly 95 percent of the residents surveyed describe Bellevue as an excellent or good place to live, and nine in ten consider their neighborhood an excellent or good place to live.
- Eighty-eight percent of respondents feel they are getting their money's worth for their tax dollars, up from 82 percent in 2004;
- Seventy-four percent are satisfied with the job the city is doing planning for the future, up from 71 percent in 2004;
- Of the 138 structure fires in the city in 2005, 90 percent were confined to the room of origin, 5 percent over the target of 85 percent;
- Eighty-six percent of the survey’s respondents rated customer services in the Police Department as excellent or good, up slightly from 84 percent the previous year.
If you want, you can view the 2005 Annual Performance Report online or ask for printed copies by telephoning Rich Siegel, the city’s Performance and Outreach Coordinator, at 425-452-7114.
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