Building on a tradition of exceptional customer services, Bellevue last year met or exceeded its performance targets, according to the city's 2006 Annual Performance Report.
For the sixth year in a row, police averaged less than four minutes to respond to critical emergencies. The number of violent and property crimes committed per 1,000 residents dropped from 42 in 2005 to 38 last year.
Firefighters were able to confine reported fires to their rooms of origin 88 percent of the time, beating the 85 percent target. The cardiac arrest survival rate, primarily a responsibility of fire paramedics, was an impressive 63 percent, bettering the 50 percent rate of 2005 and far surpassing the 35 percent target.
Other departments scored well too, as 83 percent of residents registered satisfaction with parks and recreation, and 95 percent were happy with street cleanliness.
Moody's and Standard & Poor's gave Bellevue's financial stability a ringing endorsement, with top ratings for the city's municipal bonds.
"The latest data underscore the City Council and staff's commitment to providing residents and businesses with the highest possible level of customer services," said City Manager Steve Sarkozy.
"While we can obviously improve in some areas, overall our performance last year was something we should be very proud about," Sarkozy added.
High Resident Satisfaction
While overall resident ratings of the city dropped slightly from high numbers in 2005, resident satisfaction with Bellevue remained high. Ninety-three percent of residents said the city is an excellent or good place to live, and 84 percent said they believe they are getting their money’s worth with city services.
The Annual Performance Report surveys resident attitudes about city government and measures the effectiveness of various departments in key service delivery areas.
The report provides the City Council, residents and stakeholders with information about city performance. The report contains scorecards for each city department and focuses on issues affecting the departments’ performance and future challenges.
The report also contains Bellevue’s Vital Signs -- a collection of key performance indicators that, when looked at together, provide a picture of the city’s health.
Seven of the vital signs track resident attitudes in such categories as the quality of life in the city's neighborhoods, while the remainder are more technical, focusing on such areas as crime rate or traffic flow.
Long-term trend analysis suggests that overall performance over the nine-year period from 1998 through 2006 continues to be positive and sustainable.
Bellevue is one of a growing number of governments that routinely track their performance to quantify how well they deliver services and determine areas needing improvement.
Resident satisfaction with the direction the city is headed, which spiked from an average of slightly less than 80 percent from 2001 to 2004 to 86 percent in 2005, was 77 percent last year.
According to the report, unprecedented commercial and residential growth in 2006, particularly downtown, may have triggered concern among some residents. In addition, a terrible windstorm that knocked out power to thousands and snow and ice that disrupted garbage pickup may have influenced survey responses.
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